You can return any unworn item within 7 working days for a full refund (excluding delivery charges) or exchange. Please note if you wish to exchange an item you may incur delivery charges.
Please note your choice of courier service and method will depend how quickly we receive your returned item. All returns will be processed and inspected within 2 working days. In order for us to action your return it is imperative we have your name, address, original order number and your requirements i.e refund or exchange. Without these details no action can be taken.
All refunds will be refunded to the original card in which the goods were purchased on.
Any item returned will be inspected to ensure it is unworn and still in its original condition. Any garments with their swing tags removed/cut off will not be refunded and will be sent back to sender. Any item that is not in the same condition as when it was sent out will not be refunded or exchanged and will be sent back to sender. All items are the senders responsibility until they have been signed for by a Phat Fish Clothing employee.