Q. How long will my order take to arrive?
A. Items currently held in stock will be delivered within 3-5 working days, excluding bank holidays, via recorded delivery.
Q. What if my order is currently out of stock?
A. If your order is currently out of stock then you will be notified. In most instances you will have your goods within 14 working days or sooner but please note this is all dependant on our suppliers. The longest you will wait is 28 days but this is a rarity.
Q. Can I order from outside the UK?
A. Yes, we accept orders from across the globe.
Q. How much is the delivery cost?
A. Standard UK postage and packaging is £3.95. Global p/p is £12.00.
Q. What if my order does not arrive on time?
A. We endeavour to meet our delivery promise however very occasionally unforeseen problems may occur that are out of our control. We will always do our uttermost to rectify any such instances at the nearest possible opportunity.
Q. Do I need to be at home to sign for my order?
A. Yes, all of our delivery services will require a signature. It is possible to provide an alternative address for delivery. Please note you must provide the name of the person you wish to sign for your delivery on the order form.
Q. Can I return an item for refund or exchange?
A. You can return any unworn item within 7 working days for a full refund (excluding delivery charges) or exchange, subject to Phat Fish Clothing's returns policy. Please note if you wish to exchange an item you may incur delivery charges.
For any further questions please do not hesitate to e-mail your query to email@example.com.